FAQ

1. How do I book?
The preferred method is by telephoning us anytime on 07913 816699 there is an answer phone in case no one can take your call or by filling in the booking form in the bookings page.

2. How much notice do I need to give for a booking?
You can book anytime however bookings get very busy so please book as early as possible to avoid disappointment. However please contact us on the day as we may have availability.

3. What do you class as a day hire?
A day hire would normally means a delivery in the morning (AM) till 6pm although we can extend this time slightly if say for example your party finishes at 5-30 or 6pm. Also if your party is due to start say at 10am in the morning please tell us when you book and we will make sure your inflatable arrives on time.

4. What do you class as a day & evening hire?
AM delivery till dark although if you are booking adult equipment we can extend the hire time.

5. What do you class as an evening booking?
For an evening booking we will guarantee delivery to you before 5pm till dark or later if you are booking an adult inflatable. (but don’t be surprised if the inflatable turns up before than 5pm if the driver is in your area early).

6. Do I have to pay a deposit?
yes a deposit is required usually around £10 which is refunded if cancelled.

7. Last time we hired an inflatable on a day hire it was not collected till 8pm! why is this?
We say a day hire guarantees up until 5pm, as this is the time our drivers start their collections, in some cases where a lot of inflatables have to be collected our drivers can take some time to get around all of the address’s they have. (so if you only book a days hire you will only pay for a days hire even if our drivers collect later into the evening).

8. I’m holding my party at our village hall, can you deliver at 2pm and collect at 4-30pm?
Yes, all deliveries to halls and fetes ect. will take priority over our deliveries and collections, because we understand that you have to return keys ect. (for example if your fete finishes at 4pm, we will not expect you to wait around for us).

9. What if it is raining on the day of my hire?
We will always call you to discuss the safety on the morning of hire of inflatable. if we feel it is safe to proceed we will provide a rain cover (although if you wish to cancel due to the weather, we will not charge you providing you have not already taken delivery).

10. How do I pay for my hire?
Our drivers will expect payment on DELIVERY. Although you can send payment before if you wish.

11. Do you set the inflatable up for us?
Yes the price your quoted includes delivery, set-up and pack-away. (some area’s do carry a delivery charge, please ask when booking).